HARDWARE
Identifying, using, and connecting hardware components and devices
OPERATING SYSTEMS
Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS
SOFTWARE TROUBLESHOOTING
Troubleshoot PC and mobile device issues including application security support
NETWORKING
Explain types of networks and connections including TCP/IP, WIFI and SOHO
HARDWARE & NETWORK TROUBLESHOOTING
Troubleshoot device and network issues
SECURITY
Identify and protect against security vulnerabilities for devices and their network connections
MOBILE DEVICES
Install & configure laptops and other mobile devices
VIRTUALIZATION & CLOUD COMPUTING
Compare & contrast cloud computing concepts &set up client-side virtualization
OPERATIONAL PROCEDURES
Follow best practices for safety, environmental impacts, and communication and professionalism
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